Simplifying Care Management
SmartStory Technologies enhances the Care Management experience with a suite of digital tools, resources and design experience. By leveraging these digital touchpoints, SmartStory helps you improve patient engagement, medication adherence, and overall health outcomes, making it easier for patients to manage their health from the comfort of their homes, while helping you become more efficient and improve your care ratings.
Better Engagement for Better Outcomes
By enhancing patient adherence to medications and care plans, we help patients achieve their health goals.
Improved Star and HEDIS Ratings
Our digital tools help payers improve Star and HEDIS ratings, ensuring better quality care and positive health outcomes.
Better Results at a Lower Cost
We optimize clinical call centers, boosting efficiency and reducing costs, allowing your team to focus on patient care.
SMARTSTORY'S DIGITAL ENGAGEMENT PLATFORM
SmartStory's platform has achieved HITRUST r2 Certification
Patient Journey Navigator
Visually build data driven journey's that engage patients with personalized interactions.
Custom Mobile Page Builder
Create mobile web pages quickly with data driven content to create personalized experiences.
Content Hub
Host and manage video, images, text, icons, and document assets for use across all engagements.
Engagement Analytics
Monitor and report on data critical to the success of your solution.
Secure Messaging / Chat
Communicate securely through mobile web pages with comprehensive audit tracking.
Voice of the Member
Utilize forms, polls, and other interactive tools to gather and address user feedback effectively.
Our Solutions
Discover our tailored solutions, meticulously crafted through a collaborative process. We gather valuable insights from our customers, iteratively refining ideas to ensure we design, develop, and deploy the most effective solutions.
Tailored Designs for Your Unique Needs
Achieving the best outcome begins with a good understanding of the problem, mapping out a solution and delivering that solution in the shortest amount of time and money.
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Step 01:Customize the solution to best
fit your business
There are many engagement solutions on the market but in most cases, you're expected to fit your business into what has already been built. At SmartStory, we believe every engagement should be unique to your business and a differentiator where flexibility sets you apart.
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Step 02: Follow a process that turns
your ideas into meaningful solutions
Our process brings together your business expertise with our ability to turn ideas into meaningful engagements. This starts by collaborating with your team to understand the problem or opportunity, the desired interaction, and the outcomes you're seeking. We then create a design that will achieve objectives.
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Step 03: Deliver the solution
quickly with our integrated technology
platform
Delivering solutions in the shortest timespan begins with a good design, prototypes that allow you to test the experience prior to the build, and an integrated technology platform that leverages pre-built components for faster delivery.
A Multiple Sclerosis Patient Journey
with
Click on each step for more details.
Blog Posts
Explore a fully integrated technology solution that enables organizations to rapidly deliver relevant content to end-users at high-value moments.
Rethinking Member Engagement: Websites and Apps Are Just the Beginning
Health plans have invested heavily in member websites, portals, and mobile apps in recent years....Elevate Member Engagement Strategies with SmartStory
As the healthcare landscape swiftly changes, mobile technology's integration has become crucial for...About Us
At SmartStory, employees are focused on client needs, solving problems, and accelerating our collective success.
Mission
To create better patient experiences and outcomes while reducing the workload for time constrained healthcare workers and personal caregivers.
Vision
By delivering personalized content at high value moments we can create engagements that matter at every touchpoint in the patient journey.
Core Values
- We care deeply about people: Our own people, our partners and patients they serve.
- Obsessed with delivering solutions to make the patient journey better.
- Committed to deliver high quality software solutions and outstanding customer service.
- Quick and nimble to make the best decisions for our clients.
The Team
Experienced professionals passionate to deliver solutions that improve healthcare outcomes.
Paul von Ebers
Chief Executive OfficerDeliver healthcare solutions that drive better outcomes.
Chris Minor
Chief Technology OfficerSoftware Development, Data Security and HITRUST Certification
Brookann Barkley
Director of Sales and Business DevelopmentResponsible for all business development and sales growth.
Clay Conner
SVP Client ServicesResponsible for all client functions from design to build and support.
Jeff Franklin
vCISO (HBS)Security Officer accountable for Risk, Azure Monitoring, Pen Testing
Have questions or want to request a demo? Schedule a meeting, or call us at (515) 661-6359.