SmartStory automates and personalizes customer communications. Personalized SmartPages are built dynamically with rich media delivering information to audience when they need it, the way they want it.
Trigger events engage customers with omni-channel communications via voice, email, SMS, secure messaging and/or video chat on any device.
Rich content (such as including videos, images, text and documents) is delivered from an approved library. Webforms collect relevant data with ease, replacing antiquated paper forms.
Often times your organization needs to communicate directly with customers or patients in a secure chat session.
With SmartStory Secure Messaging, you can configure communications for targeted one on one sessions or to team inboxes. Communications can be initiated by your customer or from your team portal.
Personalized customer communications, (whether voice, email or text) are actionable or include a hyperlink to a Smart Page.
SmartPages display relevant content defined by the workflow and metadata. Forms are used to collect information.
Secure messaging and video chat adhere to regulatory communications requirements, including HIPAA.
The key to building superior engagements is having a fully integrated technology platform.
We're a team of experienced business and technical professionals passionate about creating personalized engagement solutions.